Refund policy
Effective Date: August 2026
At The Whiff, customer satisfaction is our priority. We strive to provide high-quality fragrances and ensure every order meets your expectations. Please read our refund and return policy carefully before making a purchase.
Returns
Due to the nature of fragrance products and for hygiene and safety reasons, we do not accept returns or exchanges on products that have been opened, used, or damaged after delivery.
Returns are only accepted if:
- The product was received damaged or defective.
- You received the wrong item.
- The product is unopened, unused, and in its original packaging.
To be eligible for a return, you must contact us within 3 days of receiving your order.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us within 24 hours of delivery with:
- Your order number
- Photos of the product
- Photos of the packaging (if applicable)
After reviewing your request, we may offer:
- A replacement product
- A refund
- Store credit
Refunds
Once your request has been reviewed and approved, refunds will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to our error.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
Order Cancellations
Orders may only be cancelled before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled.
Non-Refundable Items
The following items are not eligible for refunds:
- Opened or used fragrance bottles
- Products damaged due to misuse
- Gift cards (if applicable)
- Clearance or promotional sale items (unless damaged or incorrect)
Contact Us
If you have any questions regarding returns or refunds, please contact us:
The Whiff
Email: whiff.fumes@gmail.com
Phone: 0315-3498516
Website: https://thewhiff.store