Shipping policy

Last updated: August 23, 2026

At Whiff, we are committed to delivering your order safely and efficiently. This Shipping Policy explains our delivery process, estimated delivery times, shipping charges, and what to expect after placing your order.

1. Delivery Areas

We currently deliver orders across Pakistan.

Delivery availability may vary depending on the location and courier service coverage. If your area is not serviceable, we will contact you using the information provided with your order.

2. Order Processing

Orders are processed after successful order confirmation.

Orders are generally dispatched within 1–2 business days. Orders placed on weekends or public holidays may be processed on the next business day.

For Bank Transfer/Bank Deposit orders, your order will be processed after we receive and verify your payment.

3. Delivery Time

Estimated delivery time within Pakistan is generally:

Major cities: 2–4 business days
Other areas: 3–6 business days
Remote areas: Delivery may take additional time depending on courier coverage.

These are estimated delivery times and may vary due to courier delays, weather conditions, public holidays, unforeseen circumstances, or other factors outside our control.

4. Shipping Charges

Applicable delivery charges are displayed during checkout before you complete your purchase.

Our available shipping options may include:

Bank Transfer / Bank Deposit: Rs. 160 delivery
Cash on Delivery (COD): Rs. 300 delivery

Shipping charges may be updated from time to time. The shipping charge displayed at checkout at the time of purchase will be the applicable charge for your order.

5. Order Confirmation

After placing your order, you may receive an order confirmation through the contact information provided during checkout.

For Cash on Delivery orders, we may contact you to confirm your order before dispatch.

For Bank Transfer/Bank Deposit orders, customers must complete the payment and provide the required payment confirmation according to the instructions provided at checkout.

6. Tracking Your Order

Once your order has been dispatched, tracking information may be provided when available.

You can use the tracking information to monitor your shipment through the relevant courier service.

If you have not received your order within the estimated delivery period, please contact us with your order number and contact details, and we will assist you in checking the shipment status.

7. Delayed Deliveries

Delivery times are estimates and are not guaranteed.

A shipment may be delayed because of:

Incorrect or incomplete delivery information
Customer unavailability
Courier service delays
Weather conditions
Public holidays
Security or access restrictions
Unexpected logistical issues
Other circumstances beyond our reasonable control

If a delivery is delayed significantly, please contact us so that we can assist you.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including:

Full name
Complete delivery address
City
Phone number
Any relevant address or landmark information

Whiff is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

If you contact us before the order is dispatched, we will make reasonable efforts to update the delivery information where possible.

9. Failed Delivery Attempts

If the courier is unable to deliver your order because the recipient is unavailable, the address is incorrect, or the recipient refuses the shipment, the courier may make additional delivery attempts or return the parcel to us.

Additional shipping charges may apply if an order needs to be re-dispatched.